Privacy Policy

Exotic Kingdom ("Exotic Kingdom," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, online ordering platform, and related services (together, the "Services"), how we use and share it, and the choices available to you. By using our Services, you agree to the practices described here.

1. Information We Collect When you create a profile, place an order, or join our loyalty program, we may collect: your name, email address, and phone number; order and purchase history; loyalty/rewards account activity; and account login credentials. If you complete checkout through our Services, payment processing is handled by our payment processor, and we do not store full payment card numbers ourselves.

Location data: When you place an order, our Services collect your device's GPS location at the time of ordering. We use this solely to verify that you are located within an area where we are legally permitted to sell to you, in compliance with New York State cannabis regulations. We do not use this location data for advertising or sell it to third parties.

Automatically collected data: Like most websites, we collect standard technical data such as browser type, device type, and IP address, and may use cookies to keep you logged in and understand how our site is used.

2. How We Use Your Information We use the information above to process and fulfill your orders, manage your loyalty account and rewards, send you notifications when your order is ready for pickup, verify your eligibility to purchase our products under applicable state law, provide customer support, and — only if you opt in — send you promotional emails or text messages.

3. Order-Ready and Account Notifications If you provide a phone number or email, we'll use it to send transactional messages such as order-ready pickup alerts. If you separately opt in to marketing texts or emails, you can opt out at any time (reply STOP to texts, or use the unsubscribe link in emails). Message and data rates may apply.

4. How We Share Information We share information with service providers who help us operate our Services — such as our point-of-sale, loyalty program, and notification/SMS providers — solely to help them perform services on our behalf. We may also disclose information to comply with state cannabis-tracking and reporting requirements, or when required by law. We do not sell your personal information or precise location data to third parties.

5. Data Retention We retain your profile and order information for as long as your account remains active. If you request deletion of your data, we will delete or anonymize it, except where we are required to retain certain records (such as transaction records) to comply with New York cannabis regulatory or tax recordkeeping requirements.

6. Your Choices and Rights You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below. You can disable location permissions in your device or browser settings, though this may prevent you from placing orders through our Services, since location verification is required to confirm purchase eligibility.

7. Age Restriction Our Services are intended only for individuals who meet the minimum legal age for cannabis purchase in New York State (21 and older). We do not knowingly collect information from anyone under that age.

8. Security We use reasonable administrative and technical safeguards, including encrypted connections (SSL/TLS), to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us Exotic Kingdom Troy, NY Email: info@exotickingdomny.com